Refund Policy

This Refund Policy applies to WritSpark purchases made through Stripe Checkout. WritSpark is a product/trading name of CHIMISMART LTD, company number 16995660.

The listed paid plans are one-time purchases and do not renew automatically.

You may request a refund within 14 days of purchase by emailing support@writspark.com with the email address used at checkout, the plan name, purchase date, and reason for the request.

If you are a UK or EU consumer, you may have a statutory 14-day withdrawal right for distance purchases. If you ask us to begin supplying digital services during the withdrawal period, you may lose the right to withdraw once the service has been fully supplied, or you may be responsible for a proportionate amount for services already supplied where the law allows.

We will usually refund accidental duplicate purchases, purchases where access was not delivered, or purchases where a technical issue on our side prevented meaningful use and we could not fix it within a reasonable time.

We do not usually refund purchases after the 14-day refund window, purchases that have been substantially used, custom work already delivered, misuse of the service, or dissatisfaction caused by not reviewing AI-generated content before use.

This does not affect any statutory rights that cannot be excluded.

We aim to respond to refund requests within two business days. Approved refunds are submitted through Stripe and normally appear on the original payment method within 5-10 business days, depending on your bank or card issuer.

Email support@writspark.com with your order email, plan name, purchase date, and a short explanation. Do not include full card numbers or sensitive payment details.